Example
Questions to ask a tool Vendor:
1
1. Given our environment, how will your tools
help support it?
2. Will your tool work natively in our
environment (i.e. with our own JVM) or is there an add on?
3. Will there be any additional modules if we
change our environment?
4. Are those
an additional cost?
5. What integration’s exist between you tools
as well as the tools we already own?
6. How easy is it to maintain scripts?
7. What functions exist to help in error
detection and error recovery.
8. What are the different components of your
tool (i.e. Requirements Mgmt, Test Mgmt, Data Mgmt, Record and play back,
Defect tracking etc.)?
9. How is your tool licensed? (Floating or per
seat)
10. What is the single user list price of
your software?
11. What is the maintenance cost of your
software?
12. What does maintenance include?
13. What are the hours of Technical
support?
14. Is training available?
15. Is training and technical support provided
by your company or a third party vendor?
16. Where is your development done?
17. Are they available for feature requests and
more advanced technical support?